Shipping Practices and Policy

Shipping is calculated at checkout for both domestic and international packages. As a standard, most large paintings will ship rolled - not stretched. I specify in each listing if a painting ships rolled or "ready to hang." This may have to change after purchase for international shipping, depending on how it needs to be taken by the shipping company. This will be discussed if it comes up.

"Ready to hang" means that the painting ships stretched and with hanging hardware installed. Large paintings ship rolled because it is safer and more cost-effective to do it this way once paintings reach a certain size. If you would like to purchase a large painting and have it shipped stretched, you may do so at your expense.

Once you receive a rolled painting, it can be taken to a local framer or canvas shop to be stretched back onto bars. Typically this cost is the same or less than shipping the piece stretched.

The timeline for shipping original art is not a quick one, as pieces have to be retrieved from storage, prepared, and safely packaged. Typically, you can expect your piece to leave my studio within fourteen business days. Once a piece is with the shipping company, you'll receive an email with tracking information and expected delivery dates. All pieces are covered by shipping insurance.

If your item arrives damaged, please photograph the state of the packaging, the label on the package, and the damage to the item, then email hello@jennakaststudio.com. I'll work with you to ship the piece back to me. If this happens, you have the option for me to remake the piece to the best of my abilities, or to transfer your paid balance to another piece of artwork. Unfortunately I cannot offer refunds in the event of damage, but you will receive a remake or new piece of the same value.

Return/Refund Policy

Due to the custom nature of art, as a rule no refunds are given for original art, commissions or print purchases.

If a commission is canceled, the paid deposit is forfeit and cannot be transferred to another painting or commission, however I will cancel your second payment of the remaining 50% of your balance.