Terms & Conditions

Shipping Practices and Policy

Shipping is included with domestic art purchases. International shipping is available, and the cost will be calculated when you check out. As a standard, most paintings will ship rolled - not stretched. I specify in each listing if a painting ships rolled or "ready to hang." This may have to change after purchase for international shipping, depending on how it needs to be taken by the shipping company. This will be discussed if it comes up. Ready to hang means that the painting ships stretched and with hanging hardware installed. Large paintings ship rolled because it is safer and more cost-effective to do it this way once paintings reach a certain size. If you would like to purchase a large painting and have it shipped stretched, you may do so at your expense.

Once you receive a rolled painting, it can be taken to a local framer or canvas shop to be stretched back onto bars. Typically this cost is the same or less than shipping said piece stretched.

The timeline for shipping original art is not a quick one, as pieces have to be retrieved from storage, prepared, and safely packaged. Typically, you can expect your piece to leave my studio within fourteen business days. Once a piece is with the shipping company, you'll receive an email with tracking information. I cannot guarantee any specific timeframe for delivery (especially for international shipping) once it's with the shippers, as it's out of my control.

Return Policy

As a rule, no refunds are given for original art, commissions or print purchases. Shipping is difficult and expensive, so please ensure you're certain of your decision prior to purchase. If your item arrives damaged, please photograph the state of the packaging, the label on the package, and the damage to the item, then email hello@jennakaststudio.com. I'll work with you to ship the piece back to me. Once in transit, you will receive a refund for the item, or can transfer the cost to a different piece.

Installment Terms and Conditions

I offer the option to purchase original art priced over $1000 in installments. I manually manage these installments, so there's no interest or third party fees. At purchase, choose the "installments" option in the listing. Payment is done in four payments over four months, each for 25% of the painting cost plus any applicable tax.

You'll pay 25% of the painting cost at purchase, then you'll receive invoices for the next three consecutive months for 25% each. The painting will ship once all payments are 100% complete.

If you decide at any point in the purchase process that you would no longer like to finish the purchase, you have two options: 1. You can apply the amount you have already paid to another available painting. 2. You can receive a refund of the amount you have paid less 25%. I reserve the right to this 25% fee, as the painting has been unavailable and unlisted due to your intent to purchase.

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